TalkTalk and Tiscali UK fined £3m by Ofcom Skip to main content

TalkTalk and Tiscali UK fined £3m by Ofcom

TalkTalk logo TalkTalk has already refunded 65,000 affected customers

Related Stories

TalkTalk and its Tiscali UK subsidiary have been fined £3m for incorrectly billing more than 65,000 customers for services they had not received.
The largest fine regulator Ofcom has given to a telecoms firm, it follows an investigation into the two businesses that started in July 2010 as a result of more than 1,000 complaints.
Ofcom said the fine reflected "the seriousness" of their actions.
TalkTalk said it was "disappointed at the scale of the fine".
The company, which bought Tiscali UK in 2009, blamed the billing errors on the amalgamation of the Tiscali UK business.
It has since paid more than £2.5m in refunds and goodwill payments to affected customers.
As a result of this action, and other measures by TalkTalk to rectify the problems, Ofcom said the fine was less than otherwise might have been the case.

“Start Quote

Ofcom receives three times fewer calls about TalkTalk than they did at the height of the Tiscali integration”
Dido Harding TalkTalk chief exectuive
'Significant progress'
In its ruling, Ofcom said TalkTalk and Tiscali UK wrongly issued bills to 62,000 customers, in particular those who had closed accounts, between 1 January and 1 November 2010.
Ofcom said it contacted both businesses in November 2010, setting them a deadline of 2 December 2010 to "take steps to sort out their billing problems".
However, while it said TalkTalk and Tiscali UK "did take some important steps to comply with the rules", almost 3,000 more of their customers were still incorrectly billed between 2 December 2010 and 4 March 2011.
TalkTalk chief executive Dido Harding said: "Last year I recognised that we needed to invest in our systems, processes and customer services ­and we are making significant progress.
"Ofcom receives three times fewer calls about TalkTalk than they did at the height of the Tiscali integration, and our five million customers are more loyal and more satisfied than they were 12 months ago."
In April this year, Ofcom said that TalkTalk was the most complained about telecoms firm for landline and broadband services.
TalkTalk phased out the Tiscali UK brand in 2010, switching users to services offered under its own name.

http://www.bbc.co.uk/news/business-14569918
Labels:

Comments

Post a Comment

Popular posts from this blog

Chronology of the Press in Burma

1836 – 1846 * During this period the first English-language newspaper was launched under British-ruled Tenasserim, southern  Burma . The first ethnic Karen-language and Burmese-language newspapers also appear in this period.     March 3, 1836 —The first English-language newspaper,  The Maulmain Chronicle , appears in the city of Moulmein in British-ruled Tenasserim. The paper, first published by a British official named E.A. Blundell, continued up until the 1950s. September 1842 —Tavoy’s  Hsa-tu-gaw  (the  Morning Star ), a monthly publication in the Karen-language of  Sgaw ,  is established by the Baptist mission. It is the first ethnic language newspaper. Circulation reached about three hundred until its publication ceased in 1849. January 1843 —The Baptist mission publishes a monthly newspaper, the Christian  Dhamma  Thadinsa  (the  Religious Herald ), in Moulmein. Supposedly the first Burmese-language newspaper, it continued up until the first year of the second Angl
Post a Comment
Read more

ARSA claims ambush on Myanmar security forces

Arakan Rohingya Salvation Army (ARSA) on Sunday claimed responsibility for an ambush on Myanmar security forces that left several wounded in northern Rakhine state, the first attack in weeks in a region gutted by violence. Rakhine was plunged into turmoil last August, when a series of ARSA raids prompted a military backlash so brutal the UN says it likely amounts to ethnic cleansing of the Muslim Rohingya minority. The army campaign sent some 650,000 Rohingya fleeing for Bangladesh, where refugees have given harrowing accounts of rape, murder and arson at the hands of security forces and vigilantes. Myanmar's military, which tightly controls information about Rakhine, denies any abuses and insists the crackdown was a proportionate response to crush the "terrorist" threat. ARSA have launched few attacks in recent months.  But the army reported that "about ten" Rohingya terrorists ambushed a car with hand-made mines and gunfire on Friday morning
Post a Comment
Read more

Thai penis whitening trend raises eyebrows

Image copyright LELUXHOSPITAL Image caption Authorities warn the procedure could be quite painful A supposed trend of penis whitening has captivated Thailand in recent days and left it asking if the country's beauty industry is taking things too far. Skin whitening is nothing new in many Asian countries, where darker skin is often associated with outdoor labour, therefore, being poorer. But even so, when a clip of a clinic's latest intriguing procedure was posted online, it quickly went viral. Thailand's health ministry has since issued a warning over the procedure. The BBC Thai service spoke to one patient who had undergone the treatment, who told them: "I wanted to feel more confident in my swimming briefs". The 30-year-old said his first session of several was two months ago, and he had since seen a definite change in the shade. 'What for?' The original Facebook post from the clinic offering the treatment, which uses lasers to break do
1 comment
Read more